Karst Warranty Program 💖

 

Since the very beginning, our mission has been to create high-quality hair essentials that could become an everyday staple and stand the test of time and wear. We stand by the quality of our products and are committed to making sure our pieces remain your go-to essentials for years to come. 

Eligible pieces are covered under the Karst Warranty Program for 1-year or 365 days after the purchase date.

 

Karst Warranty Terms

• Most of our hair accessories range is eligible for warranty and replacement if pieces break or other quality-related issues arise. The warranty does cover the  Essential Comb, Slim Hair Claw, SuperClip, Mini Hair Claw, Small Claw, and Baby Hair Claws. The warranty does not cover Creaseless Clips and jewelry styles.
  
• Our warranty program is eligible through pieces purchased directly from our website (wearkarst.com), Karst pop-up event, or any authorized retailer.
• Our warranty program only covers manufacturing errors and breakage due to regular, everyday use. We do not offer a replacement on any pieces that are lost, stolen, or appear to be broken in circumstances outside of intended use.
  
• If the colorway in your original order is no longer in stock, you may choose from other available colorways of the same style that was purchased, redeem the original amount purchased for store credit.
• You are only able to redeem a replacement piece once per purchased item.

 

How to Request a Warranty Replacement

1. Send us an email at hello@wearkarst.com.
2. At the subject line, please enter 'Warranty Replacement Request - Order Number: _____'
3. Please enter your order number, shipping address, the name and colorway of the piece which needs to be replaced, reason for replacement, photo(s) of the piece showing its condition (the more the better).
4. Please allow us to get back to you within 24-48 hours for further instructions and assistance.