Karst Warranty
Since the very beginning, our mission has been to create high-quality hair goods that become an everyday staple and stand the test of time and wear. We stand by the quality of our products and are committed to making sure that Karst remains your go-to clips and accessories for years to come.
Most items are covered under the Karst Warranty for 1-year or 365 days after the purchase date. Our warranty is only available for customers in the United States.
Karst Warranty Terms
- Most of our hair accessories are eligible for replacement for quality-related issues arise that prevent the item from being used as intended. This includes coverage for pieces that break, crack, or snap due to regular use.
- Items covered under the Karst Warranty:
- Covered: Slim Claw, SuperClip, Mini Claw, Small Claw, Baby Claws, Bamboo Paddle Brush, Essential Comb, interchangeable claw clip charms.
- Not covered: Creaseless Clips and jewelry styles.
- Our warranty does not cover items that appear to have minor cosmetic variations in color, pattern, texture, or misalignment in pattern. Due to the handmade nature of the acetate sheets we use, variations in pattern, color, and texture are normal. If the item is unworn and you wish to exchange for another item, please reach out to us at hello@wearkarst.com.
- Our warranty also does not offer replacements on claw clips solely due to opened charm rings. However, we are more than happy to repair and replace your charm ring free of charge! Have any questions? Please email us at hello@wearkarst.com so we can help you out.
- Our warranty covers items purchased directly from our website (wearkarst.com), a Karst pop-up event, or any authorized retailer.
- Our warranty program only covers faulty items due to manufacturing defects and breakage due to regular, everyday use. We do not offer replacements on pieces that are lost or stolen.
- If the colorway in your original order is no longer in stock, you may choose from other available colorways of the same style.
- We can only issue one replacement item per purchased item.
How to Request a Warranty Replacement
- Send us an email at hello@wearkarst.com.
- At the subject line, please enter 'Warranty Replacement Request - Order Number: _____'
- Please enter your order number, shipping address, the name and colorway of the item which needs to be replaced, the reason for replacement, and 2-3 photos showing the condition of the item.
- Please allow us to get back to you within 2-3 business days for further instructions and assistance.